Dedicated delivery requests

How a dedicated request is reviewed

We use the collection and delivery postcodes, load size, weight, access and required timing to assess the route. We then check whether an independent carrier can provide a suitable vehicle for the direct journey. The carrier, vehicle, service and collection time are confirmed before you accept the booking.

ASAP or scheduled collection

You can ask for an ASAP collection, including a requested collection within one hour, or specify a future date and time. The requested timing is not a guarantee. We first check carrier availability and confirm the collection plan with you. If the deadline is fixed, include it with the request so it can be considered against the route.

Updates and tracking

Tell us what delivery updates you need. Tracking arrangements and any handover or proof-of-delivery details are confirmed for the proposed service before booking. Do not treat an enquiry or provisional website estimate as an accepted transport booking.

Request a review

Send the route, goods, dimensions, weight and preferred timing. We will review the details and confirm whether a suitable service can be arranged. UK, United States and international requests are handled according to their route and the service options confirmed for that shipment.

Tell us about your delivery